bounceball88 Privacy Policy

bounceball88 ("we," "us," or "our") is committed to protecting the privacy and personal data of every player who uses the bounceball88 Platform at bounceball88.one. This Privacy Policy describes how bounceball88 collects, uses, stores, shares, and protects your personal information when you register an account, make a deposit, place a wager, or otherwise interact with our Platform.

This Privacy Policy applies to all users of the bounceball88 Platform, including registered Players and visitors who browse the Platform without registering. It should be read together with our Terms and Conditions and Responsible Gaming Policy.

For the purposes of the Data Privacy Act of 2012 and this Privacy Policy, bounceball88 acts as the Personal Information Controller (PIC) in respect of the personal data it collects from Players and Platform visitors.

As Personal Information Controller, bounceball88 determines the purposes and means of processing your personal data and is responsible for ensuring that such processing is carried out lawfully, fairly, and transparently in accordance with applicable Philippine data protection law.

If you have any questions about how bounceball88 processes your personal data, or if you wish to exercise any of your data subject rights, please contact our Data Protection Officer (DPO) using the contact details set out in Section 15 of this Policy.

bounceball88 collects the following categories of personal data from Players and Platform visitors:

3.1 Identity and Contact Data

• Full legal name
• Date of birth
• Philippine mobile number
• Email address
• Residential address (province, city/municipality, barangay)
• Government-issued ID type and number (collected during KYC verification)

3.2 Account Data

• Username and encrypted password
• Account registration date and time
• Account status and verification level
• Communication and marketing preferences

3.3 Financial Data

• Deposit and withdrawal transaction history
• Payment method details (e.g., GCash mobile number, PayMaya account reference, bank account name — we do not store full bank account numbers or card numbers)
• Account balance history
• Bonus and promotional credit history

3.4 Gaming Activity Data

• Wager history, including game type, stake amount, outcome, and timestamp
• Session duration and login/logout timestamps
• Responsible gaming tool usage (deposit limits set, self-exclusion requests, cool-off periods)
• Game preferences and platform navigation patterns

3.5 Technical and Device Data

• IP address and approximate geolocation (country and region level)
• Device type, operating system, and browser type
• Cookies and similar tracking technology data (see Section 10)
• Platform error logs and crash reports

3.6 Communications Data

• Records of your communications with bounceball88 customer support, including live chat transcripts and email correspondence
• Feedback and survey responses

bounceball88 collects personal data through the following means:

• Direct collection: Information you provide when registering an account, completing KYC verification, making a deposit or withdrawal, contacting customer support, or responding to a survey.
• Automated collection: Technical and device data collected automatically when you access the Platform, including through cookies, web beacons, and server logs.
• Third-party sources: Identity verification data from KYC service providers; fraud and risk assessment data from anti-fraud service providers; payment verification data from payment processors such as GCash and PayMaya.
• Publicly available sources: In limited circumstances, bounceball88 may verify information against publicly available government databases as part of its AML compliance obligations.

bounceball88 uses your personal data for the following purposes:

Purpose	Data Used
Account registration and management	Identity, contact, and account data
Identity verification (KYC) and age verification	Identity data, government ID data
Processing deposits and withdrawals	Financial data, identity data
Providing gaming services and recording wager outcomes	Gaming activity data, account data
Anti-money laundering (AML) compliance and fraud prevention	Identity, financial, and technical data
Responsible gaming monitoring and intervention	Gaming activity data, account data
Customer support and dispute resolution	Communications data, account data
Sending transactional notifications (deposit confirmations, withdrawal updates)	Contact data, financial data
Sending marketing communications (with your consent)	Contact data, gaming activity data
Platform security, fraud detection, and abuse prevention	Technical and device data, account data
Platform analytics and performance improvement	Technical data, gaming activity data
Compliance with PAGCOR regulatory requirements	Identity, financial, and gaming activity data

Under the Data Privacy Act of 2012, bounceball88 processes your personal data on the following legal bases:

• Contractual necessity: Processing required to perform our contract with you — including account registration, KYC verification, processing wagers, and handling deposits and withdrawals.
• Legal obligation: Processing required to comply with applicable Philippine law, including AML obligations under the Anti-Money Laundering Act, PAGCOR regulatory requirements, and tax reporting obligations.
• Legitimate interests: Processing necessary for bounceball88's legitimate business interests, including fraud prevention, Platform security, responsible gaming monitoring, and Platform analytics — provided such interests are not overridden by your rights and interests.
• Consent: Processing based on your freely given, specific, and informed consent — primarily for marketing communications. You may withdraw your consent at any time without affecting the lawfulness of processing carried out prior to withdrawal.

bounceball88 does not sell, rent, or trade your personal data to third parties. We may share your personal data with the following categories of recipients only to the extent necessary for the purposes described in this Policy:

7.1 Service Providers

bounceball88 engages trusted third-party service providers who process personal data on our behalf under strict data processing agreements. These include:

• KYC and identity verification providers
• Payment processors (GCash, PayMaya, and Philippine banking partners)
• Anti-fraud and risk management service providers
• Cloud hosting and infrastructure providers
• Customer support platform providers
• Email and SMS communication service providers

All service providers are contractually required to process your data only on bounceball88's instructions and to maintain appropriate security measures.

7.2 Regulatory and Law Enforcement Authorities

bounceball88 may disclose your personal data to PAGCOR, the Anti-Money Laundering Council (AMLC), the National Privacy Commission (NPC), or other competent Philippine government authorities where required by law, court order, or regulatory directive. bounceball88 will notify you of any such disclosure where legally permitted to do so.

7.3 Business Transfers

In the event of a merger, acquisition, or sale of all or substantially all of bounceball88's assets, your personal data may be transferred to the acquiring entity as part of that transaction. You will be notified of any such transfer and the privacy practices of the acquiring entity prior to the transfer taking effect.

bounceball88 retains your personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by applicable Philippine law. The following retention periods apply:

Data Category	Retention Period
Account and identity data	Duration of account plus 5 years after closure
KYC and verification documents	Duration of account plus 5 years after closure (AMLA requirement)
Financial transaction records	10 years from transaction date (AMLA requirement)
Gaming activity logs	Duration of account plus 3 years after closure
Customer support communications	3 years from last interaction
Marketing consent records	Until consent is withdrawn plus 1 year
Technical and device logs	12 months from collection

Upon expiry of the applicable retention period, bounceball88 will securely delete or anonymize your personal data in accordance with its data disposal procedures.

bounceball88 implements appropriate technical and organizational security measures to protect your personal data against unauthorized access, accidental loss, destruction, alteration, or disclosure. These measures include:

• Encryption: All data in transit is protected by 256-bit SSL/TLS encryption. Sensitive data at rest (including passwords and payment references) is encrypted using industry-standard algorithms.
• Access controls: Access to personal data is restricted to bounceball88 personnel and service providers who have a legitimate need to access it, and is governed by role-based access controls.
• Two-factor authentication: bounceball88 offers two-factor authentication (2FA) for Player accounts and requires it for all internal administrative access.
• Regular security assessments: bounceball88 conducts regular vulnerability assessments and penetration testing of its Platform infrastructure.
• Incident response: bounceball88 maintains a data breach response plan and will notify affected Players and the National Privacy Commission within 72 hours of becoming aware of a personal data breach that poses a real risk of serious harm, in accordance with NPC Circular 16-03.

bounceball88 uses cookies and similar tracking technologies (such as web beacons and local storage) to operate and improve the Platform. The following types of cookies are used:

Cookie Type	Purpose	Duration
Strictly Necessary	Required for the Platform to function — session management, login authentication, security tokens	Session
Functional	Remember your preferences such as language, display settings, and responsible gaming limits	Up to 12 months
Analytics	Understand how Players use the Platform to improve performance and user experience	Up to 24 months
Marketing	Deliver relevant promotional content based on your gaming activity and preferences (with consent)	Up to 12 months

You can manage or disable cookies through your browser settings at any time. Please note that disabling strictly necessary cookies may affect the functionality of the bounceball88 Platform, including your ability to log in and place wagers.

Under the Data Privacy Act of 2012, you have the following rights in respect of your personal data held by bounceball88:

• Right to be informed: The right to be informed of how your personal data is being collected and processed — fulfilled by this Privacy Policy.
• Right of access: The right to request a copy of the personal data bounceball88 holds about you, together with information about how it is processed.
• Right to rectification: The right to request correction of any inaccurate or incomplete personal data bounceball88 holds about you.
• Right to erasure: The right to request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to bounceball88's legal retention obligations.
• Right to object: The right to object to the processing of your personal data for direct marketing purposes or where processing is based on legitimate interests.
• Right to data portability: The right to receive your personal data in a structured, commonly used, and machine-readable format.
• Right to withdraw consent: Where processing is based on your consent, the right to withdraw that consent at any time without affecting the lawfulness of prior processing.
• Right to lodge a complaint: The right to lodge a complaint with the National Privacy Commission (NPC) of the Philippines if you believe your data protection rights have been violated.

To exercise any of the above rights, please contact our Data Protection Officer using the details in Section 15. bounceball88 will respond to all data subject requests within thirty (30) calendar days of receipt, in accordance with NPC guidelines.

The bounceball88 Platform is strictly intended for adults aged 21 years and above. bounceball88 does not knowingly collect personal data from individuals under the age of 21. The minimum legal age for casino-style gambling in the Philippines is 21 years, as prescribed under PAGCOR regulations.

If bounceball88 becomes aware that it has inadvertently collected personal data from a person under the age of 21, it will immediately close the associated account, delete the personal data, and return any deposited funds in accordance with its underage account procedures.

If you are a parent or guardian and believe that your child has registered on the bounceball88 Platform, please contact our support team immediately at the contact details provided in Section 15.

The bounceball88 Platform may contain links to third-party websites or services (for example, payment provider portals). This Privacy Policy applies only to the bounceball88 Platform and does not cover the privacy practices of any third-party websites or services. bounceball88 is not responsible for the privacy practices or content of any third-party sites.

We encourage you to review the privacy policies of any third-party services you access through or in connection with the bounceball88 Platform before providing them with your personal data.

bounceball88 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, applicable law, or regulatory requirements. Where changes are material, bounceball88 will notify registered Players by email or by a prominent notice on the Platform prior to the changes taking effect.

The "Last Updated" date at the top of this Policy reflects the date of the most recent revision. Your continued use of the bounceball88 Platform following the effective date of any amendment constitutes your acknowledgment of the revised Privacy Policy.

We encourage you to review this Privacy Policy periodically to stay informed about how bounceball88 protects your personal data.

If you have any questions, concerns, or requests regarding this Privacy Policy or the processing of your personal data by bounceball88, please contact our Data Protection Officer (DPO):

You also have the right to lodge a complaint directly with the National Privacy Commission of the Philippines if you believe your data protection rights have not been respected. The NPC can be reached through its official government channels.